Refund & Returns Policy

Refunds & Returns Policy
Effective Date: March 5, 2025
Last Updated: March 5, 2025

Thank you for shopping with Blue Light Buddy. We value your satisfaction and want to ensure a smooth and transparent returns and refunds process. If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns

We accept returns under the following conditions:

  • You must request a return within 30 days of receiving your order.
  • The product must be unused, undamaged, and in its original packaging.
  • Proof of purchase (order confirmation email or receipt) is required.
  • The product must not have been tampered with, installed, or show any signs of wear and tear.

2. How to Initiate a Return

To start the return process, please follow these steps:

  1. Contact Us – Email us at info@bluelightbuddy.com with your order number, reason for return, and any supporting photos (if applicable).
  2. Receive Return Instructions – Our team will respond within 3 business days with further instructions and the return shipping address.
  3. Ship the Product – Send the item back in its original packaging. You are responsible for return shipping costs unless the product arrived damaged or defective.
  4. Receive Refund or Replacement – Once we receive and inspect the returned item, we will process your refund or replacement within 7 business days.

3. Refund Policy

  • Approved refunds will be credited back to the original payment method.
  • Refunds may take 5-10 business days to appear on your account, depending on your bank or payment provider.
  • If you paid with a gift card or store credit, the refund will be issued as store credit.
  • Shipping fees (if applicable) are non-refundable unless the return is due to a defect or incorrect item.

4. Exchanges & Replacements

  • If you received a defective or damaged item, we will offer a free replacement or full refund.
  • If you need to exchange a product for a different size/model, contact us at info@bluelightbuddy.com to check availability. You will be responsible for return shipping fees.

5. Non-Returnable Items

Certain items cannot be returned, including:

  • Products that have been used or installed.
  • Products returned without original packaging or accessories.
  • Items returned beyond the 30-day return window.

6. Late or Missing Refunds

If you haven’t received your refund within 10 business days, please:

  • Check your bank or payment provider.
  • Contact your credit card company, as processing times vary.
  • If you still have not received your refund, contact us at info@bluelightbuddy.com.

7. Contact Information

For any questions regarding returns and refunds, you can reach us at: Email: info@bluelightbuddy.com
Address: Hasebroekstraat 24-H, 1053 CV, Amsterdam

Thank you for choosing Blue Light Buddy! We appreciate your business and are here to help if you have any concerns.